eBay Boiler #1 - For Use In Easing The Moods Of Grumpy Europeans

I've decided to share my wisdom. And I am pretty good at this. For three years I've been compiling the most useful of my responses to customer problems.

You're free to use these "boiler plates", and customize them to your own needs.

For the first eBay Boiler, here is my response to a problem that has become more common since the Iceland volcano began delaying flights to and within Europe. About a third of the records I sell ship to Europe, so these customers are very important. Mail delivery within Europe is erratic anyway, and the volcano disruptions have made delays common.

So below is a response to polite, and not so polite, inqueries from Europe about a customer's order.

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Hi,

Thanks for the heads up. I shipped on the [date shipped}.
Mailings to Europe seem to be taking about two
weeks or more lately & the USPS website used to claim
delivery in 7-9 days. I noticed the
USPS website changed arrival time to "varies".
It should arrive end of this week hopefully.

Thanks for your patience,

[signature]

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More on why this boiler plate works on Vinyl Record Talk, Tuesday 8:00PM Eastern / 5:00PM Pacific on Radio Dentata.